Should you wish to return all or part of your order, you need to inform us within 2 business days of receipt of the package. You can inform us by writing to us at email@example.com applicable only for non-perishable goods
Returns will only be accepted for products that have been damaged in transit or products that have physical defects. Return requests will be validated over the phone by protivea.com and instructions on how to return the product will be provided via a confirmation email.
The product (s) should be returned within 7 working days of receiving the confirmation email. On receipt of the returned product, protivea.com will proceed to inspect the same and validate the claim. Once approved as an eligible return, a refund or replacement will be issued. If the product is found to not be eligible for return, the product will be couriered back to you. The inspection and validation of the claim will take place within 7 working days of receipt of the returned product (s). Refund cheques will be made in the registered name of the customer only.
Amount will be refunded to the same account in which the payment is been made
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